ECI’s Operational Plan during COVID-19

ECI recognizes the seriousness and effect that the Coronavirus (COVID-19) can have on people we work with. So that ECI staff and participants stay safe, we have established the following operational plan effective September 9, 2020.
  • ECI’s office will be open for scheduled appointments only.
  • ECI staff continue to be available by phone and e-mail, Monday – Friday, 9 am – 5 pm.
  • ECI will not be holding any in person group activities and participant-led events at ECI until further notice. 
  • ECI’s Facebook page, website, and newsletter will be updated to reflect this policy and any changes.

Click here for resources


Virtual Independent Living Skills
Training Webinars
During the month of September, ECI will hold a webinar on Monday, Wednesday, and Friday from September 2 to September 30. Everyone is welcome to join these webinars. Click here for information about these webinars.


Virtual Youth IL Skills Training Webinars

During the month of September, ECI is hosting Youth IL Skills Training for youth between the ages of 17-24 and who use ECI services. Click here for information about this training series.


Face Masks and the ADA

On August 10, 2020, Colleen Miller from the disAbility Law Center of Virginia conducted a presentation on Your Rights: Wearing Protective Masks. The information in this video is current as of August 10th and the information is subject to change. To view the YouTube video, click here.  

HRT-VIA Paratransit APP

Here are some useful tips for downloading and use the HRT-VIA Paratransit APP

  • App is located in the IPhone and Android app-store. Find it by searching “HRT Paratransit”
  • Logging in on the APP – It is the same login as the Web portal.
    • HRT ID and a password – you can click to retrieve your password if you need help.
    • Retrieve Password – a new password will be texted to you. If you need help call VIA or ECI
  • Once logged in, check your account information by clicking on the white arrow next to your name and phone number
  • On the APP you can book rides either reoccurring or one time
  • View, edit, or cancel rides
  • Track the real-time location of your driver
  • Update the payment method

Click here if you would like to view the PowerPoint used during VIA’s presentation on the APP.  Remember you can go to https://gohrt.com/paratransit for any questions or call them at (757) 455-8010.