ECI’s Operational Plan during COVID-19

ECI recognizes the seriousness and effect that the Coronavirus (COVID-19) can have on people we work with. So that ECI staff and participants stay safe, we have established the following operational plan effective September 9, 2020.
  • ECI’s office will be open for scheduled appointments only.
  • ECI staff continue to be available by phone and e-mail, Monday – Friday, 9 am – 5 pm.
  • ECI will not be holding any in person group activities and participant-led events at ECI until further notice. 
  • ECI’s Facebook page, website, and newsletter will be updated to reflect this policy and any changes.

Click here for resources


Emergency Preparedness Training Series

Disasters are never expected or wanted, but a way to ensure that you can handle it is to be prepared for when they come. That way, when the emergency is over, you can see the rainbow that will surely follow.

To help prepare for that, ECI is launching monthly virtual ILS classes that will cover various topics that will help you prepare for the emergency that may occur, such as a pandemic, hurricane, fire, and tornado. All those who attend will be mailed an item that will help you prepare your own Emergency Supply Kit.

The first training will be Tuesday, October 27, 2020, from 11:00am – 12:00pm (see calendar of events for how to register). The topic is the Importance of Emergency Preparedness, presented by Scott Mahone, Norfolk Office of Emergency Management and Cheryl Simpson. Attendees you will receive a waterproof backpack as the first item for their kit.

The class will meet the last Tuesday of each month from 11am to 12pm. Call Jeanette Flanders at 351-1570 for more information, and she can assist you with registering for the class.  

Virtual Independent Living Skills
Training Webinars
During the month of October, ECI will hold a webinar on Monday, Wednesday, and Friday from October 2 to October 30. Everyone is welcome to join these webinars. Click here for information about these webinars.


Virtual Youth IL Skills Training Webinars

During the month of October, ECI is hosting Youth IL Skills Training for youth between the ages of 17-24 and who use ECI services. Click here for information about this training series.


Face Masks and the ADA

On August 10, 2020, Colleen Miller from the disAbility Law Center of Virginia conducted a presentation on Your Rights: Wearing Protective Masks. The information in this video is current as of August 10th and the information is subject to change. To view the YouTube video, click here.  

HRT-VIA Paratransit APP

Here are some useful tips for downloading and use the HRT-VIA Paratransit APP

  • App is located in the IPhone and Android app-store. Find it by searching “HRT Paratransit”
  • Logging in on the APP – It is the same login as the Web portal.
    • HRT ID and a password – you can click to retrieve your password if you need help.
    • Retrieve Password – a new password will be texted to you. If you need help call VIA or ECI
  • Once logged in, check your account information by clicking on the white arrow next to your name and phone number
  • On the APP you can book rides either reoccurring or one time
  • View, edit, or cancel rides
  • Track the real-time location of your driver
  • Update the payment method

Click here if you would like to view the PowerPoint used during VIA’s presentation on the APP.  Remember you can go to https://gohrt.com/paratransit for any questions or call them at (757) 455-8010.