Here are some useful tips for downloading and use the HRT-VIA Paratransit APP
- The app is located in the iPhone and Android app stores. Find it by searching “HRT Paratransit”
- Logging in on the APP – It is the same login as the Web portal.
- HRT ID and a password – you can click to retrieve your password if you need help.
- Retrieve Password – a new password will be texted to you. If you need help call VIA or ECI
- Once logged in, check your account information by clicking on the white arrow next to your name and phone number
- On the APP you can book rides either reoccurring or one time
- View, edit, or cancel rides
- Track the real-time location of your driver
- Update the payment method
Click here if you would like to view the PowerPoint used during VIA’s presentation on the APP. Remember you can go to https://gohrt.com/paratransit for any questions or call them at (757) 455-8010.